Refund Policy

At Ishqify, we strive to deliver high-quality, personalized products that bring joy and meaningful connections. Because many of our products are customized, we have a clear refund policy to ensure transparency and fairness.

🔄 Returns & Exchanges

Since our products are personalized/custom-made, we do not accept returns or exchanges unless the item is defective or incorrect.
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.

📦 Damaged or Incorrect Products

If your order arrives damaged or incorrect:

Email us at [your email here]
Include:
- Order ID
- Photos of the product
- Description of the issue

After verification, we will offer:

A replacement, or
A full refund, depending on the situation

❌ Order Cancellation

Orders can be cancelled within 12 hours of placing the order
Once production starts, cancellation is not possible (especially for personalized items)

💸 Refund Process

Approved refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method

🚫 Non-Refundable Situations

Change of mind after order is processed
Incorrect details provided by the customer (e.g., wrong name, date, spelling)
Minor color variations due to screen differences

For any support, contact us at:
📧 [your email here]

Ishqify — Gifts That Connect Hearts.